Results of our Customer Satisfaction Survey
The satisfaction of our clients is our top priority. Therefore we conduct a regular survey to evaluate the degree of satisfaction with Severn and our services.
Using 27 pre-defined criteria, we ask our clients about the "overall impression" of Severn, the "performance of our consultants" and many more individual aspects. The graphic shows the average rating by all our clients over the last two years.
The outstanding ratings are proof for our aim to always act in the best interest of our clients which includes providing outstanding quality and delivery in time.
Customer views of Severn
"The flood of new regulatory requirements means constant new challenges for all companies active in the financial sector. The Severn team provides us with reliable advice and support."
Head of operational risk controlling at a leading German bank
"Thanks to Severn’s consultants we were able to establish a consistent anti-fraud management system enabling permanent optimisation of our overall control structure and effective integration of existing safeguard measures."
Head of group compliance at a leading international investment bank
"We've been working with Severn for many years now since we know that the company’s management itself has solid experience working within major international banks and is thus highly familiar with the demands and special requirements our firm is faced with."
Head of IT at a major international bank
"In selecting a service provider it was important for us not only to purchase a competent consulting service but also to obtain effective methodological support for the realisation of our projects. Severn fulfilled both these requirements."
Head of project portfolio management at a leading Swiss insurer